The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.

1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

InterContinental Cleveland
9801 Carnegie Avenue  Cleveland, Ohio 44106
216.707.4100  
Reservations 877-707-8999.  Request hotel interested in and Case rate
Four Diamond Hotel featuring two restaurants; 24-hour room service; international staff; fitness center including Technogym equipment; patio; room service
Located less than a mile from the Case Western Reserve University main campus and across from the CWRU Health Education Campus.

InterContinental Suites Hotel
8800 Euclid Avenue Cleveland, Ohio 44106
216.707.4300 
Reservations 877-707-8999.  Request hotel interested in and Case rate
All-suite hotel including microwave; full-service hotel; on-site laundry facility; 24-hour room service; fitness center; restaurant; lounge; patio; room service
Located 1.2 miles from CWRU main campus and .3 miles from new Health Education Campus

Holiday Inn Cleveland Clinic
8650 Euclid Avenue Cleveland, Ohio 44016
216.707.4200 
Reservations 877-707-8999.  Request hotel interested in and Case rate
Full service; indoor pool; up to four kids 12 and under eat free with one paying adult off children's menu; on-site laundry facility; fitness center includes Peloton bikes; restaurant; lounge; patio; room service
Located 1.3 miles from CWRU main campus and .4 miles from new Health Education Campus