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Intensive Course in Managing Inappropriate Communications in Medical Practice

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Add to Calendar Intensive Course in Managing Inappropriate Communications in Medical Practice 5/13/2020 11:00:00 AM 5/15/2020 12:00:00 PM America/New_York For More Details: https://cwru.cloud-cme.com/course/courseoverview?EID=39558 Description: The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice. CWRU / CCF Health Education Campus false MM/DD/YYYY


Overview

The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.


Date & Location
Wednesday, May 13, 2020, 11:00 AM - Friday, May 15, 2020, 12:00 PM EST, CWRU / CCF Health Education Campus

Target Audience
Specialties - All Specialties

Objectives
After attending this course, participants will be able to:

  1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
  2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
  4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

Registration
$1995

Accreditation
Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Credits
AMA PRA Category 1 Credits™ (19.25 hours), Non-Physician Attendance (19.25 hours)

InterContinental Cleveland
9801 Carnegie Avenue  Cleveland, Ohio 44106
216.707.4100  
Reservations 877-707-8999.  Request hotel interested in and Case rate
Four Diamond Hotel featuring two restaurants; 24-hour room service; international staff; fitness center including Technogym equipment; patio; room service
Located less than a mile from the Case Western Reserve University main campus and across from the CWRU Health Education Campus.

InterContinental Suites Hotel
8800 Euclid Avenue Cleveland, Ohio 44106
216.707.4300 
Reservations 877-707-8999.  Request hotel interested in and Case rate
All-suite hotel including microwave; full-service hotel; on-site laundry facility; 24-hour room service; fitness center; restaurant; lounge; patio; room service
Located 1.2 miles from CWRU main campus and .3 miles from new Health Education Campus

Holiday Inn Cleveland Clinic
8650 Euclid Avenue Cleveland, Ohio 44016
216.707.4200 
Reservations 877-707-8999.  Request hotel interested in and Case rate
Full service; indoor pool; up to four kids 12 and under eat free with one paying adult off children's menu; on-site laundry facility; fitness center includes Peloton bikes; restaurant; lounge; patio; room service
Located 1.3 miles from CWRU main campus and .4 miles from new Health Education Campus

 

Kathy Cole-Kelly, MSW
Professor of Family Medicine
Case Western Reserve University School of Medicine
John Irwin, JD, MD
Attorney at Law
Raymond Krncevic, JD
Counsel
Tucker Ellis LLP
Theodore Parran, MD
Carter and Isabel Wong Professor of Medical Education
Case Western Reserve University School of Medicine
Patrick Runnels, MD
Program Director, Public and Community Psychiatry, UH Cleveland Medical Center
Associate Professor, Psychiatry, Case Western Reserve University School of Medicine
John Wood, MD
Cleveland VAMC

Wednesday, May 13, 2020
Introduction to Health Communications and Why it is Important
8:00AM - 8:30AM
John Wood, MD
Overview of Medical Interview/Health Communication Skills
8:30AM - 9:30AM
Effective Questioning, Eliciting Patient's Perspective and Skill Practice
9:30AM - 11:00AM
Introduction to the Genogram: What We Can Learn About Ourselves
11:00AM - 12:00PM
Kathy Cole-Kelly, MSW
Break to get lunch
12:00PM - 12:15PM
Patient Education, Shared and Informed Decision Making with Skill Practice
12:15PM - 1:00PM
Kathy Cole-Kelly, MSW
Health Behavior Change/Motivational Interviewing with Skill Practice
1:00PM - 2:00PM
Kathy Cole-Kelly, MSW
Narrative Assignment
2:00PM - 2:15PM
Kathy Cole-Kelly, MSW
Break
2:15PM - 2:30PM
Using Motivational Interviewing Skills Simulation
2:30PM - 3:45PM
Video Self Assessment
3:45PM - 4:15PM
Thursday, May 14, 2020
Saying No
8:00AM - 8:45AM
Patrick Runnels, MD
De-escalation Techniques for Medical Practice
8:45AM - 9:15AM
Dealing with the Angry Patient
9:15AM - 10:00AM
Break and Simulation Scenario Development
10:00AM - 10:30AM
Screening Skill Practice
10:30AM - 11:15AM
Risk Management
11:15AM - 12:15PM
Raymond Krncevic, JD
Lunch
12:15PM - 12:45PM
Story Hour
12:45PM - 1:45PM
Kathy Cole-Kelly, MSW
Dealing with Difficult Interactions Simulation
1:45PM - 3:00PM
Video Self Assessment and Debrief
3:00PM - 3:30PM
Break
3:30PM - 3:45PM
Continuous Quality Improvement (CQI) Project Review and 360 Discussion
3:45PM - 4:15PM
Friday, May 15, 2020
Difficult Talks: The Medical Legal Perspective
8:00AM - 10:00AM
John Irwin, JD, MD
Break
10:00AM - 10:15AM
Giving Bad News
10:15AM - 11:00AM
Narrative Review
11:00AM - 11:45AM
Kathy Cole-Kelly, MSW
Lunch
11:45AM - 12:15PM
Giving Bad News Simulation
12:15PM - 12:45PM
Video Self-Assessment and Evaluation
12:45PM - 1:15PM



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