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Intensive Course in Managing Inappropriate Communications in Medical Practice

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Add to Calendar Intensive Course in Managing Inappropriate Communications in Medical Practice 5/12/2021 7:45:00 AM 5/14/2021 2:30:00 PM America/New_York Live Virtual false MM/DD/YYYY


Overview

The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.


Date & Location
Wednesday, May 12, 2021, 7:45 AM - Friday, May 14, 2021, 2:30 PM, Live Virtual, Cleveland, OH

Target Audience
Specialties - All Specialties


Objectives
After attending this course, participants will be able to:

  1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
  2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
  4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

Registration
$1995

Accreditation
Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

InterContinental Cleveland
9801 Carnegie Avenue  Cleveland, Ohio 44106
216.707.4100  
Reservations 877-707-8999.  Request hotel interested in and Case rate
Four Diamond Hotel featuring two restaurants; 24-hour room service; international staff; fitness center including Technogym equipment; patio; room service
Located less than a mile from the Case Western Reserve University main campus and across from the CWRU Health Education Campus.

InterContinental Suites Hotel
8800 Euclid Avenue Cleveland, Ohio 44106
216.707.4300 
Reservations 877-707-8999.  Request hotel interested in and Case rate
All-suite hotel including microwave; full-service hotel; on-site laundry facility; 24-hour room service; fitness center; restaurant; lounge; patio; room service
Located 1.2 miles from CWRU main campus and .3 miles from new Health Education Campus

Holiday Inn Cleveland Clinic
8650 Euclid Avenue Cleveland, Ohio 44016
216.707.4200 
Reservations 877-707-8999.  Request hotel interested in and Case rate
Full service; indoor pool; up to four kids 12 and under eat free with one paying adult off children's menu; on-site laundry facility; fitness center includes Peloton bikes; restaurant; lounge; patio; room service
Located 1.3 miles from CWRU main campus and .4 miles from new Health Education Campus

 

Kathy Cole-Kelly, MSW
Professor of Family Medicine
Case Western Reserve University School of Medicine
Cleveland, OH
John Irwin, JD, MD
Attorney at Law
Cleveland, OH
Raymond Krncevic, JD
Counsel, Tucker Ellis LLP
Cleveland, OH
Patrick Runnels, MD
Associate Professor of Psychiatry, Case Western Reserve University School of Medicine
University Hospitals
Cleveland, OH
John Wood, MD
Cleveland VAMC
Shaker Heights, OH

Wednesday, May 12, 2021
Overview of Medical Interview/Health Communication Skills
7:45AM - 8:15AM
Effective Questioning, Eliciting Patient's Perspective and Skill Practice
8:15AM - 9:30AM
Patient Education, Shared and Informed Decision Making with Skill Practice
9:30AM - 10:15AM
Kathy Cole-Kelly, MSW
Health Behavior Change/Motivational Interviewing with Skill Practice
10:15AM - 11:30AM
Kathy Cole-Kelly, MSW
Narrative Assignment
11:30AM - 11:45AM
Kathy Cole-Kelly, MSW
Lunch Break
11:45AM - 12:15PM
Introduction to the Genogram: What We Can Learn About Ourselves
12:15PM - 1:15PM
Kathy Cole-Kelly, MSW
Using Motivational Interviewing Skills Simulation
1:15PM - 2:30PM
Video Self Assessment and Group Debrief
2:30PM - 3:15PM
Break
3:15PM - 3:30PM
Introduction to Health Communications and Why it is Important
3:30PM - 4:00PM
John Wood, MD
Transtheortical Model in Social Styles
4:00PM - 5:00PM
John Wood, MD
Team Building
5:00PM - 5:30PM
John Wood, MD
Thursday, May 13, 2021
Story Hour
8:00AM - 9:00AM
Kathy Cole-Kelly, MSW
Narrative Review
9:00AM - 9:45AM
Kathy Cole-Kelly, MSW
Screening Skill Practice
9:45AM - 10:45AM
Break
10:45AM - 11:00AM
Risk Management
11:00AM - 12:00PM
Raymond Krncevic, JD
Lunch Break
12:00PM - 12:30PM
De-escalation Techniques for Medical Practice
12:30PM - 1:00PM
Dealing with the Angry Patient
1:00PM - 1:45PM
Continuous Quality Improvement (CQI) Project Review and 360 Discussion
1:45PM - 2:30PM
Dealing with Difficult Interactions Simulation
2:30PM - 3:45PM
Video Self Assessment and Group Debrief
3:45PM - 4:30PM
Friday, May 14, 2021
Difficult Talks: The Medical Legal Perspective
8:00AM - 10:00AM
John Irwin, JD, MD
Break
10:00AM - 10:15AM
Saying No
10:15AM - 11:00AM
Patrick Runnels, MD
Giving Bad News
11:00AM - 11:45AM
Lunch Break
11:45AM - 12:15PM
Giving Bad News Simulation
12:15PM - 1:30PM
Video Self-Assessment and Evaluation
1:30PM - 2:30PM

CWRU School of Medicine

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Cleveland, OH 44106-6026

Phone: 216.983.1239

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