Intensive Course in Managing Inappropriate Communications in Medical Practice

Add to Calendar Intensive Course in Managing Inappropriate Communications in Medical Practice 5/12/2021 7:45:00 AM 5/14/2021 1:30:00 PM America/New_York CWRU / CCF Health Education Campus false MM/DD/YYYY


Overview

The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.


Date & Location
Wednesday, May 12, 2021, 7:45 AM - Friday, May 14, 2021, 1:30 PM, CWRU / CCF Health Education Campus, Cleveland, OH

Target Audience
Specialties - All Specialties


Objectives
After attending this course, participants will be able to:

  1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
  2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
  4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

Registration
$1995

Accreditation
Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.