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Intensive Course in Managing Inappropriate Communications in Medical Practice

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Add to Calendar Intensive Course in Managing Inappropriate Communications in Medical Practice 5/12/2021 7:35:00 AM 5/14/2021 2:30:00 PM America/New_York For More Details: https://cwru.cloud-cme.com/course/courseoverview?EID=43662 Description: The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice. Online false MM/DD/YYYY


Overview

The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.


Date & Location
Wednesday, May 12, 2021, 7:35 AM - Friday, May 14, 2021, 2:30 PM, Online

Target Audience
Specialties - All Specialties

Objectives
After attending this course, participants will be able to:

  1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
  2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
  4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

Registration
$1995

Accreditation
Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Credits
AMA PRA Category 1 Credits™ (22.25 hours), Non-Physician Attendance (22.25 hours)

Kathy Cole-Kelly, MSW
Professor of Family Medicine
Case Western Reserve University School of Medicine
John Irwin, JD, MD
Attorney at Law
Raymond Krncevic, JD
Counsel
Tucker Ellis LLP
Theodore Parran, MD
Carter and Isabel Wong Professor of Medical Education
Case Western Reserve University School of Medicine
Patrick Runnels, MD
Program Director, Public and Community Psychiatry, UH Cleveland Medical Center
Associate Professor, Psychiatry, Case Western Reserve University School of Medicine
John Wood, MD
Cleveland VAMC

Wednesday, May 12, 2021
Syllabus Introduction
7:35AM - 7:45AM
Overview of Medical Interview/Health Communication Skills
7:45AM - 8:15AM
Theodore Parran, MD
Effective Questioning, Eliciting Patient's Perspective and Skill Practice
8:15AM - 9:30AM
Theodore Parran, MD
Patient Education, Shared and Informed Decision Making with Skill Practice
9:30AM - 10:15AM
Kathy Cole-Kelly, MSW
Health Behavior Change/Motivational Interviewing with Skill Practice
10:15AM - 11:30AM
Kathy Cole-Kelly, MSW
Narrative Assignment
11:30AM - 11:45AM
Kathy Cole-Kelly, MSW
Lunch Break
11:45AM - 12:15PM
Introduction to the Genogram: What We Can Learn About Ourselves
12:15PM - 1:15PM
Kathy Cole-Kelly, MSW
Using Motivational Interviewing Skills Simulation
1:15PM - 2:30PM

Simulation Center Staff
Video Self Assessment and Group Debrief
2:30PM - 3:15PM

Simulation Center Staff and Faculty
Break
3:15PM - 3:30PM
Introduction to Health Communications and Why it is Important
3:30PM - 4:00PM
John Wood, MD
Transtheortical Model in Social Styles
4:00PM - 5:00PM
John Wood, MD
Team Building
5:00PM - 5:30PM
John Wood, MD
Thursday, May 13, 2021
Story Hour
8:00AM - 9:00AM
Kathy Cole-Kelly, MSW
Narrative Review
9:00AM - 9:45AM
Kathy Cole-Kelly, MSW
Screening Skill Practice
9:45AM - 10:45AM
Theodore Parran, MD
Break
10:45AM - 11:00AM
Risk Management
11:00AM - 12:00PM
Raymond Krncevic, JD
Lunch Break
12:00PM - 12:30PM
De-escalation Techniques for Medical Practice
12:30PM - 1:00PM
Theodore Parran, MD
Dealing with the Angry Patient
1:00PM - 1:45PM
Theodore Parran, MD
Dealing with Difficult Interactions Simulation
1:45PM - 3:00PM

Simulation Center Staff
Video Self Assessment and Group Debrief
3:00PM - 3:45PM

Simulation Center Staff and Faculty
Continuous Quality Improvement (CQI) Project Review and 360 Discussion
3:45PM - 4:30PM
Theodore Parran, MD
Friday, May 14, 2021
Difficult Talks: The Medical Legal Perspective
8:00AM - 10:00AM
John Irwin, JD, MD
Break
10:00AM - 10:15AM
Saying No
10:15AM - 11:00AM
Patrick Runnels, MD
Giving Bad News
11:00AM - 11:45AM
Theodore Parran, MD
Lunch Break
11:45AM - 12:15PM
Giving Bad News Simulation
12:15PM - 1:30PM

Simulation Center Staff
Video Self-Assessment and Evaluation
1:30PM - 2:30PM

Simulation Center Staff and Faculty



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