Intensive Course in Managing Inappropriate Communications in Medical Practice

The Intensive Course in Managing Inappropriate Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians
in all specialties, physician assistants and nurse practitioners who wish or need to
pursue further training in health communications and managing conflict and strong
emotion in medical practice.

Wednesday, November 18, 2020, 7:50 AM - Friday, November 20, 2020, 2:15 PM, Online

1. 1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
2. 2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
3. 3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
4. 4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
5. 5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

$1800

Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

AMA PRA Category 1 Credits™ (20.75 hours), ABIM MOC Part 2 (20.75 hours), Non-Physician Attendance (20.75 hours)

The registration form for this activity is currently unavailable.