Intensive Course in Managing Inappropriate Communications in Medical Practice

Virtual Course Broadcast Live from Cleveland, Ohio -
Communication skills are the foundation of effective clinical practice. They are utilized on a daily basis throughout the career of all practitioners. Health communication is categorized into three domains: 1) communication with patients and families, 2) communication about patients with colleagues and staff, and 3) communication about health and disease with the greater community. Lack of appropriate communication skills results in patient dissatisfaction, poor adherence, increased incidence of malpractice claims and creation of a toxic work environment. Medical administrators, clinical staff, medical malpractice companies and state medical societies all report that some practitioners have difficulties in the area of giving bad news, managing frustration and avoiding angry outbursts.

Simulation Experience 
An opportunity each day to practice skills with a standardized patient / standardized staff member / standardized administrator on using motivation interviewing skills, dealing with difficult interactions and strong emotion, and giving bad news.

Wednesday, April 2, 2025, 7:40 AM - Friday, April 4, 2025, 3:30 PM, Broadcast Live Virtually

1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

The registration fee for this course is $2300.

An administrative fee of $250 will be deducted from refunds for cancellations made within 14 days of the course.  All requests for refunds must be sent via email to [email protected].

Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

AMA PRA Category 1 Credits™ (21.50 hours), Non-Physician Attendance (21.50 hours)

You are not logged in.

Please click the button below to login or create a new account before continuing.

Mitigation of Relevant Financial Relationships

CWRU School of Medicine adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.