Intensive Course in Managing Inappropriate Communications in Medical Practice

Live Virtual Course - Communication skills are the foundation of effective clinical practice. They are utilized on a daily basis throughout the career of all practitioners. Health communication is categorized into three domains: 1) communication with patients and families, 2) communication about patients with colleagues and staff, and 3) communication about health and disease with the greater community. Lack of appropriate communication skills results in patient dissatisfaction, poor adherence, increased incidence of malpractice claims and creation of a toxic work environment. Medical administrators, clinical staff, medical malpractice companies and state medical societies all report that some practitioners have difficulties in the area of giving bad news, managing frustration and avoiding angry outbursts.

Wednesday, November 15, 2023, 7:45 AM - Friday, November 17, 2023, 2:30 PM, VIRTUAL, Broadcast Live from Cleveland, OH

1. Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
2. Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
3. Outline the liability for institutions and health care organizations from angry interpersonal episodes
4. List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
5. Rehearse and model techniques to avoid anger when challenged by difficult scenarios

The registration fee for this course is $2300.

An administrative fee of $250 will be deducted from refunds for cancellations made within 14 days of the course.  All requests for refunds must be sent via email to [email protected].

Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

AMA PRA Category 1 Credits™ (21.25 hours), Non-Physician Attendance (21.25 hours), ABIM MOC Part 2 (21.25 hours)